Frequently Asked Questions
Everything you need to know about shopping with Zeve.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping?
Currently, Zeve ships to the United States and Canada. We are working on expanding our logistics to offer worldwide shipping in the near future.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
What should I do if my item arrives damaged?
If your product arrives damaged, please take a photo of the item and the packaging and email it to our support team within 48 hours of delivery for an immediate replacement.